Shipping

Where do you ship? 

United States only at the moment

What are the shipping costs and methods?

We offer free Standard shipping on all domestic orders of $75 or more. There is a flat rate of $7.95 for Standard shipping on domestic orders under $75. If you prefer a faster delivery, you can select UPS 2nd Day Air (for an additional fee) at checkout.

For orders placed with UPS 2nd Day Air before 10am PT, the order will ship out the same business day (excluding holidays), any 2nd Day Air orders placed after 10am PT will be shipped the following business day. UPS 2nd Day Air is weekday delivery only with holidays excluded.

Note: Expedited shipping is not available to PO Boxes, Hawaii, Alaska, the US territories, or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.

What is your delivery timeline?

Domestic orders with Standard Shipping can take between 3-7 business days to deliver.

Orders placed with UPS 2nd Day, once shipped will take 2 business days for delivery (no weekend delivery).

Returns

What is your return policy?

If your SANITY product(s) are not perfect for your skin you may send them back to us within 30 days from your ship date for a full refund or a SANITY gift card (excluding original shipping cost if any). There will be a $5 fee deducted from the refund to cover any US shipping labels in the event that the order needs to be shipped back to our fulfillment center. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Sets/collections may be prorated.

How do I start a return?

We’re sorry you didn’t love your SANITY product(s)! To start  a return for orders placed on sanityskinproducts.com, please visit our Returns Center here and enter your order number and zip code. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label for domestic orders via email.

Can I combine my returns using one pre-paid shipping label?

Please submit a return through our Returns Center for each order. We are not able to accept returns from multiple orders in a single package. Items from different orders need to be sent separately, in different shipper boxes with the appropriate US pre-paid label and return packing slip for a refund to be processed.

Can I return a single item in a set or collection?

Yes! You can return a set/collection in its entirety or you can return individual items. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Additionally, set/collections will either be refunded based on the individual discounted value or evenly distributed based on the number of items in the set/collection. If you have any questions on your return, please email our support team here.

Can I exchange a product?

We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from your ship date for a SANITY gift card or full refund if they aren’t perfect for your skin.

How soon will I get my refund?

If you choose not to receive a SANITY gift card, your order will be refunded once it's been delivered to our fulfillment center (excluding original shipping cost if any and minus the $5 fee deducted from the refund to cover the US shipping label). You’ll receive a refund confirmation via email as soon as it’s been processed. Please note it can take several days for the refund to be reflected on your account statement.

Orders

Where's my order?

You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status, log in to your account and view your “Order History.” Once your order has been shipped, please allow up to 24 hours for your tracking information to display. Note: During the holidays and promotions, order processing will take additional time. Questions about your order? Please reach out to us at info@sanityskinproducts.com.

Once I place my order, can I change the delivery

In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email info@sanityskinproducts.com with the subject line “Change Address”.  We will do our very best to accommodate your request. 

Can I change or cancel my order once it’s placed?

In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email info@sanityskinproducts.com with the subject line "Cancel Order," as soon as possible. Otherwise, we can always help you with a return.

Where can I purchase SANITY products in the United States?

As of right now, we are only selling products on our ecommerce site

Do you offer a discount on first time purchases?

We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.

How do I use my promo code?

Enter your promo code in the “Gift card or discount code” field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value.

Do you offer gift cards and how do I buy one?

We do! You can purchase a digital gift card for use at sanityskinproducts.com here.

How can I review my order history?

Please log in to your SANITY account to review your order history.

My order may be lost, what can I do?

Check your tracking and if there are not any updates or movement of the order within 7 days, please email us at info@sanityskinproducts.com contact us and we will be happy to help.

Can I select the date/time for delivery?

We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmation email.

I experienced an order issue, what should I do?

Contact us at info@sanityskinproducts.com and we will assist you with next steps.

Account

What are the benefits of having an account?

By creating an SANITY account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things SANITY! Already a customer? You can create an account at any time, even after checkout.

How do I create an account?

Click on the “Sign Up” link in the lower right-hand corner of any page to register. You can also create an account during your initial check-out.

Contact Us

Still have questions?

We’d love to hear from you! Connect with us by email at info@sanityskinproducts.com. 

Are you a social media influencer and want to collaborate with us?

We’re so flattered! Please reach out to us here.

Are you a wholesale partner or do you want to become one?

Please submit your wholesale application here and our team will get back to you. Already a partner and have a question? Send us an email here

Are you interested in large corporate orders?

Get in touch with us about corporate gifting here.